Shopping Online
Do I need an account to place an order?
No account is required to shop with us. However, creating one allows you to view your order history and save your details for faster checkout next time.
Can I amend or cancel my order?
If your order hasn’t been dispatched yet, we’ll do our best to accommodate any changes. Please email us at contact@kay-home.com or message us on WhatsApp at +974 7755 6686.
Payment
Which payment methods do you accept?
We accept the following payment options:
- Visa
- Mastercard
- Cash on Delivery
When will my credit card be charged?
Your card will be charged at the time of purchase.
Delivery
Do you ship outside Qatar?
Currently, we only ship within Qatar.
What is the delivery charge?
Delivery is free on all orders of QAR 500 or more. For orders below QAR 500, a flat fee of QAR 20 applies.
When will my order be delivered?
Orders are delivered the same day or the next day after your purchase.
What happens if I miss my delivery?
Our delivery partner will call before attempting delivery. If you're unavailable, we’ll arrange a new delivery time.
Returns
What is your return policy?
We want you to be satisfied with your order. We offer refunds within 72 hours of delivery. Items must be unused and in their original packaging. Contact us at contact@kay-home.com or via WhatsApp at +974 7755 6686 with the list of items you'd like to return, and we’ll arrange collection within 48 hours. A return service fee of QAR 30 will be deducted from your refund, which will be issued via your original payment method.
What should I do if something arrives damaged?
We’re truly sorry if an item arrives damaged. While every order is checked before dispatch, accidents can happen. Please contact us at contact@kay-home.com or via WhatsApp at +974 7755 6686. We'll replace the item within 24 hours or issue a refund.
Gifting
Can I send a gift?
We can include a handwritten gift note at no extra cost. Just write your message in the box provided at checkout, and we’ll take care of the rest.
Packaging
How are the items packaged?
Our items are packaged in a Kay Home box. Our packaging is designed with both protection and presentation in mind, perfect for gifting or personal use.
Products
Are your products handmade?
Each item description indicates whether it is handcrafted along with other key details. Slight variations may occur in handmade pieces, which is a natural result of the artisanal process.
How do I care for my ceramics?
To preserve your ceramics, we recommend hand washing with mild soap and warm water. These ceramics are not suitable for the dishwasher or microwave, as this may damage the finish and gold details.
